Cancellation Policy
How to cancel
You can cancel your SiteLift subscription at any time by sending a written cancellation request to harry@sitelift.ie. Your cancellation takes effect 30 days after we receive your written notice.
We will confirm receipt of your cancellation by email within 2 business days.
30-day notice period
A minimum of 30 days written notice is required to cancel. During this notice period, we will continue to provide the service as normal and your final monthly fee will be charged in full for that billing period. No partial-month refunds are available.
Setup fees
The one-time setup fee covers the work required to build your website, optimise your Google Business Profile, and set up your review system. This work is performed at the start of the engagement and the setup fee is therefore non-refundable once work has commenced.
Monthly fees
Monthly fees are charged in advance and are non-refundable once the billing period has begun. If you cancel mid-cycle, you will continue to receive service until the end of the period already paid for and will not be charged again after that.
Website files
Your website files belong to you. On request, we will transfer all website files (HTML, CSS, images, and any associated assets) to you within 14 days of the cancellation effective date. Files will be delivered by a method agreed between both parties (e.g. ZIP download, Google Drive, or direct handover to your new hosting provider).
Google accounts
You retain full ownership and control of your Google Business Profile and any Google account associated with your business. SiteLift manages these on your behalf as an authorised manager only. On cancellation, we will remove ourselves as manager within 7 business days.
Questions
If you have any questions about cancellation, please email harry@sitelift.ie and we will be happy to help.